Our order defect rate is extremely low as we quality check before items are dispatched, but in the event that the worst happens please don’t panic, we’ll sort it. Our returns policy is broken down into two sections which you can see below.
So you’ve waited patiently for a few days, stayed in for a couple of hours, finally get your hands on your new furniture and…. Oh no! This is extremely rare, but we appreciate how frustrating it is when it happens. Because of this we will collect the item for FREE and endeavour to either supply you with a product you’re entirely happy with in 5-10 working days (may extend to 12 in busy periods), or collect the item and refund you in full. Just give us a call within 30 days of delivery, send us a picture, explain the situation and we’ll advise the next steps. Easy as that.
Should you decide you don’t really like the item after all, don’t need it anymore, wish you’d never ordered it, or just simply measured up wrong, that’s absolutely fine. We will give you your money back if you let us know within 14 days of delivery. You must return the item to us in the condition you received it and in its original packaging. You can either arrange this yourself or we will collect it for you free of charge in 5-10 working days (may extend to 12 in busy periods). Once we receive the item you will be refunded within 5 working days.