Tranquility Standard Plus Soft Double Mattress
Free 1-Man Delivery
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FREE Returns within 14 days.For 14 Days
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|check_circle||Free Next Day Delivery|
|check_circle||Overall Depth – 18cm|
|check_circle||Vacuum Packed & Rolled|
|check_circle||Made in the UK|
|check_circle||Made to British Standard Regulations|
|check_circle||10mm Cool Blue Foam|
|check_circle||17cm Reflex Foam|
|check_circle||Free Quilted Mattress Cover Included|
|check_circle||Free Returns within 14 Days of Delivery|
This item is eligible for 1-Man Delivery. These deliveries are always FREE, with no hidden extras.
If you order before 1PM, we'll endeavour to send the order out the same day with the intention of it being delivered within 2 working days. For the avoidance of doubt, items ordered after 1PM on a Friday will be collected on Monday and delivered within 2 working days.
In most instances we use DPD to deliver our 1-Man eligible items. On the morning of delivery you will receive an email and text message from the delivery company advising a one-hour time slot for the delivery. DPD will endeavour to deliver any order within the timescale stated, however sometimes due to circumstances beyond our (and their) control, delays do sometimes occur (extreme weather, security checks, etc). In the unlikely event that this occurs the courier will deliver your item/s as quickly as possible.
If you order multiple items eligible for 1-Man delivery the entire order may transfer to our 2-Man service at our discretion. DPD are a courier and not a delivery company, hence they are only insured to deliver to the front door of your property and not to the room of your choice.
Please note that if you request to leave an item in a 'safe place', neither DPD nor Chiltern Oak Furniture can take responsibility for loss or damage occurred once an item has been delivered to said 'safe place'. This request is made at the customer's own risk.
Exclusions / Overseas Deliveries
As a rule we don't deliver to locations that require use of a boat or plane to reach them and we reserve the right to cancel any orders of this nature. However, we regularly have customers that use forwarding companies in order to transport furniture to their location, as we are happy to deliver to any mainland UK location such as a shipping port or forwarding hub. It would be your responsibility to source, co-ordinate and pay for safe onward shipping from the mainland UK destination, and you should also consider the possibility that an item may need to be returned for some reason and, the costs that might be incurred as a result of this, given we could only collect from a mainland UK destination.
If you are exploring this as an option and want to go ahead with the order, please provide as much detail as possible in the notes section of the checkout, to ensure that the item/s arrive with the forwarder safely.
Our Returns Policy
Our order defect rate is extremely low as we quality check before items are dispatched, but in the event that the worst happens please don’t panic, we’ll sort it. Our returns policy is broken down into two simple sections which you can see below.
What happens if my item is damaged? (30-Day return policy)
So you’ve waited patiently for a few days, stayed in for a couple of hours, finally get your hands on your new furniture and…. Oh no! This is extremely rare, but we appreciate how frustrating it is when it happens. Because of this we will collect the item for FREE and endeavour to either supply you with a product you’re entirely happy with in 5-10 working days (may extend to 12 in busy periods), or collect the item and refund you in full. Just give us a call within 30 days of delivery, send us a picture, explain the situation and we’ll advise the next steps. Easy as that.
In the event that you are returning an item because it is damaged and you are having a replacement sent to you, any delivery upgrades purchased on the initial order will be mirrored on the collection/replacement. If you purchased delivery upgrades and are returning your damaged item for a refund, the full order value, inclusive of delivery fees, will be refunded to you.
What happens if I change my mind and want to return my item? (14-Day return policy)Should you decide you don’t really like the item after all, don’t need it anymore, wish you’d never ordered it, or just simply measured up wrong, that’s absolutely fine. We will give you your money back if you let us know within 14 days of delivery. You must return the item to us in the condition you received it and in its original packaging. You can either arrange this yourself or we will collect it for you free of charge in 5-10 working days (may extend to 12 in busy periods). Once we receive the item you will be refunded within 5-10 working days.
In the event that you are returning an item purely because it’s unwanted, and you paid for upgrades on your initial delivery such as the Room of Choice or White Glove services, only the price of the item/s will be refunded to you. Delivery upgrade fees are non-refundable in these instances.
Fees for Failed CollectionsEach delivery / collection made to a property has a monetary value of approximately £40. Despite this, as per the above returns policy, we will collect items free of charge within 14 days for any reason, or within 30 days if the item is damaged.
We realise that sometimes plans change and things pop up that can’t be avoided. If you let us know by 3pm the day before collection that you will be unable to facilitate the agreed collection, we will simply reschedule this for a later date as we have not incurred any fees. If however we are notified after this time that the collection won’t be able to take place, or the collection fails on the day, a fee of £40 will be payable to us, for us to schedule another collection.
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