Our deliveries will continue to all tiers, but service restrictions apply.
We are pleased to confirm that we will be able to continue serving our wonderful customers throughout these challenging times, as we have done during all previous national and localised lockdowns. Our next day delivery services will be totally unaffected, however there will be some slight amendments to the way our 2-Man deliveries are conducted which we've documented below.
Effective from January 2021:
- Deliveries will continue, but our room-of-choice delivery services are no longer available and deliveries will be to the doorstep only. This is the same for Collections.
- Our White Glove delivery services have been suspended as a result of the above. If you have paid for this service and don't receive it, we will refund you no questions asked.
- Deliveries will be mostly carried out by 1-Man, unless the weight/size of an item dictates it must be a 2-Man delivery.
In the event that room-of-choice or White Glove deliveries are essential, we are happy to receive orders but delay shipment until such time that these services resume (which should be once lockdown ends). If this is your preference, please make this known by contacting us on email@example.com.
The new delivery process is as follows:
- The delivery team will ring the doorbell / knock on the door on arrival. Our delivery team on arrival will ring/knock the door.
- Once you have acknowledged receipt of your order, the delivery drivers will self-sign to complete your order and take a photo of the items at the property. A signature will not be required.
Please note that if you live in a flat, we will only be able to deliver to the ground floor communal area.
Please also note that regardless of decisions made by different parties in England, Scotland and Wales regarding the severity of each lockdown, a consistent approach will be taken and the same measures will apply in all areas.
These changes will affect both new orders and orders that have been placed previously and are yet to be delivered. This will be communicated with affected customers in due course.
Keeping our customers and employees safe.
We've outlined above how we intend to keep our lovely customers safe whilst continuing to trade, but we're also committed to making our working environment as safe as possible for all of our staff too. Any staff member that can effectively do their job from home will be doing so, with the only people remaining on-site being those that can't work from home simply due to the nature of the jobs, alongside those that are presently training and those providing training.
Staff will continue to wear masks whilst away from their desks, with social distancing in place that far exceeds the governments minimum requirements. Staff are all within easy reach of sanitising equipment and are having their temperature checked on arrival, information which is logged on file.
Many thanks for your continued support and understanding during recent times.
OK so here's the deal. It doesn't matter what you order, how much you order, how much it costs or what corner of Mainland U.K you come from. At Chiltern Oak delivery is absolutely FREE. There are no hidden extras and no hidden charges. What's the catch I hear you ask? Well, there isn't one. We know we're not the only company to offer free delivery & others tend to inflate their prices to account for a delivery charge & but we're probably the only company in the U.K selling this oak furniture at these ludicrously low prices whilst still keeping delivery free of charge. How do we do it? We run a streamlined operation, control our own delivery fleet, and we're awesome!
There are four levels of delivery and it's fairly straightforward, you can see these below.
As a rule we don't deliver to locations that require use of a boat to reach them (Northern Ireland, Isle of Wight, Isle of Man, Orkney Islands etc). However, we are able to facilitate some deliveries to outlying UK islands if the items being ordered are small. It's best to call us before placing the order to discuss this with us. Regarding larger items, we are happy to deliver to the most convenient mainland shipping port however it is then your responsibility to ensure they arrive safely at your location.-
You can discover which delivery service your item/s are eligible for by looking at the bullet points (main features) on each individual product page.
If you order a single item and it's relatively small such as a Bedside Table or Telephone Table, if you order before midday we'll endeavour to send these out same day with the intention of it being delivered the following working day. If the order is placed after midday it may have to wait until the following working day as we let our employees go home sometimes. In most instances these will be delivered by DPD. On the morning of delivery you will receive an email and text message from the delivery company advising a one-hour time slot for the delivery. Please note that if you order multiple-items eligible for next day delivery the entire order may transfer to our 2-man service. DPD are a courier and not a delivery company, hence they are only insured to deliver to the front door of your property and not to the room of your choice.DPD will endeavour to deliver any order within the timescale stated, however sometimes due to circumstances beyond our (and their) control delays do sometimes occur (extreme weather, security checks, etc). In the unlikely event that this occurs the courier will deliver your item/s as quickly as possible. Please note that if you request to leave an item in a 'safe place', neither DPD nor Chiltern Oak Furniture can take responsibility for loss or damage occurred once an item has been delivered to said 'safe place'. This request is made at the customer's own risk.
We have recently introduced a new delivery method to help speed-up delivery of items that are slightly too big to be sent with a next day courier. Previously these items would have been sent on a 2-man delivery service with a 5-10 working day lead-time, however many items – if ordered individually – are now eligible to be sent on a courier service with a 2 day lead time. If an item is ordered before midday it will be dispatched on the same day, with delivery taking place two days after this. For items ordered after midday, the items will not be dispatched until the following day. This is a single-person delivery service to your front door and the courier is not insured to deliver the item to your room of choice. Please note that if you order multiple-items eligible for 2-day delivery, or combine next day and 2-day items on the same order, the entire order will transfer to our 2-man service with a slightly longer lead time. Please also note that if you request to leave an item in a 'safe place', neither the courier nor Chiltern Oak Furniture can take responsibility for loss or damage occurred once an item has been delivered to said 'safe place'. This request is made at the customer's own risk.
The majority of items being sent via this method are Living Room and Dining Room products. This is intentional as we don’t want our customers to have to carry items up a flight of stairs on their own. Sometimes it’s unavoidable, if your Living/Dining space is upstairs for example, but we’re passionate about maintaining our five star review score and ensuring our industry leading customer service isn’t compromised in any way, so we’ve carefully selected items we feel our customers will be able to safely manoeuvre on their own. If you feel you would prefer a delivery to the room of choice on our Standard 5-10 day 2-Man Delivery Service, you can upgrade your delivery by calling us on 01733 530285 for an additional charge of £15.
If you order multiple items and the value is less than £1,000 you'll receive our Standard 2 Man Delivery. Don't worry, we don't just put the item on your doorstep and walk off, we will take the item to the room of your choice to save you the hassle. Should you require the furniture to be unpacked and assembled (where applicable) please call us to place the order so that this can be added on by our staff (01733 530285). Packaging will also be removed. This costs £30 but is well worth it, particularly if D.I.Y isn't your forte. Personally I'm OK putting a Dining Table or Console Table together, but give me a Wardrobe and I'll be curled up in a ball in the corner of the room after 30 minutes begging the Mrs to come and help me! Did I really just say that? The lead time for our 2 Man Service for the majority of the UK is 5-10 working days with 95% of our deliveries being completed in less than 1 week, however, during busy periods this may extend by a couple of days if we have a large amount of orders from one location. Once receiving your order we will be in touch within 48 hours to provide an approximate delivery date, how's that for service?Please note that it is the customer's responsibility to ensure that carpets are covered and any obstructions are removed prior to entry by our delivery men and women.
As a thank you for customers that spend over £1,000 on a single order we'll automatically upgrade you. This one's on us! So how is White Glove Delivery different? Well basically a Mime Artist turns up and carries your…. oh no I don't think that's right. White Glove Delivery includes all items being taken to the room/s of your choosing, unpacking them and assembling them if required so you're all set to enjoy your new furniture straight away.
The White Glove Delivery Service also includes removal of packaging. However, please be aware that we only accept returns if the original packaging is retained. As a result, you can either opt to keep the boxes that the furniture is delivered in incase you wish to return it within 14 days, or alternatively we can take away the packaging on the understanding that you are happy with the furniture you've received and don't wish to return it.
Please note that prior to our delivery staff arriving, it is the customer's responsibility to remove any obstructions and ensure adequate space is available in which the items are being unpackaged and assembled. This will ensure that your items are unpackaged as safely and efficiently as possible.